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If you are serious about wanting to improve your communication at work this year, then take a peek at these top ten tips and choose just one to work on today. Tomorrow pick another and repeat the process.
Choose the person you find the most difficult to listen to and challenge yourself to learn one new thing about him or her. Be deliberate. Initiate a conversation by asking an open-ended question about this person and prepare to listen for 60 seconds without interrupting.
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Dealing with an explosive boss is similar to walking a mine field – there’s no telling when your next step will be the wrong one. In extreme cases, any interaction might set off his or her fuse. Keeping this in mind, try to determine what ignites explosive reactions most frequently. Is it lateness, errors, bad news, missed deadlines or lost business that generates a response fueled by feelings? Do not avoid these situations, but prepare for them. Understand that fear is the underlying emotion and control what you can-your response.
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Increase the number of “high risk” conversations you have each month. If you’re interested in joining the sales team while you are currently manning the front desk, make it a point to interact with the sales manager more frequently.
Vow to eliminate one repetitive phrase, over-used expression or credibility killer phrase from your conversation this year. No one is going to miss hearing “in these economic times.”
Maintain your calmness. Difficult as that might be the result is quite powerful. First, you’ll feel better and second, your calm exterior may be the model of behavior your boss needs to experience in order to calm himself down. Allow the tantrum to play out without responding. Only 9-1-1 operators can say “calm down,” so refrain from making that suggestion. When appropriate, acknowledge his or her feelings and offer alternatives. “I can see you are upset by this…and yet, I need to get a decision.” (Or whatever you need.) Offer to continue the discussion to resolve the matter now or at another time.
Record your conversations. Replay when you can listen with a neutral ear. Listen closely for how frequently you interrupt, what message your voice sends and your enunciation.
In my early twenties, I taped an interview for a class project and was horrified to hear myself say “true the park” instead of “through the park.” I only needed to hear it once to eliminate it from my speech forever.
While most of us haven’t had the chance to learn the specific “rules” for every culture, if we can accept that various cultures have different rules for interactions that are just as logical (or illogical) as our own, we are less likely to assume that a different verbal or behavioral response in the workplace is wrong or interpret a difference, no more important than saying “hello” versus “goodbye”, as a deliberate offense. you can be published without charge. You can to republish this article in your website or blog. Please provide links Active.




