Posts Tagged Upstart

Simplified Facebook Privacy Settings Coming Tomorrow

Posted by on Tuesday, 25 May, 2010

Facebook Privacy Settings

Chris Cox, the Vice President of Product at Facebook, got up on stage at the TechCrunch Disrupt event today, and told the world that those “much simpler” privacy controls that we’d heard about yesterday will start showing up in people’s profiles tomorrow. The social site clearly screwed the pooch with the most recent set of changes to its privacy policy and the launch of its Social Graph platform. The overhaul triggered the largest backlash of Facebook’s relatively young life, with at least one survey indicating that 60-percent of users were thinking about leaving Facebook. Zuck and crew realized that some changes would have to made, lest they risk losing a large portion of their user base to an opportunistic upstart.

Cox declined to give details about the nature of the changes, only indicating that they would address at least some of the concerns about the overly complicated privacy settings. The new settings may be too little, too late for some who are already tired of what appears to be a complete disregard for customer privacy. Still, there is something to be said for learning from your mistakes and quickly adapting. We’ll keep you updated as the new privacy tools go live. [From: TechCrunch and TheNextWeb]

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Simplified Facebook Privacy Settings Coming Tomorrow originally appeared on Switched on Tue, 25 May 2010 10:45:00 EST. Please see our terms for use of feeds.

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Show and Sell: The Secret to Apple’s Magic

Posted by on Wednesday, 20 January, 2010

Flash an exotic prototype, then—Presto!—get people to buy your more boring stuff. That kind of thinking still rules at most electronics companies. Apple under Steve Jobs only shows off actual products. The difference? Apple’s arcane secret to success.

A specter harrows the consumer electronics industry: malaise. Like washed-up Catskill magicians unable to let go of old routines while a brash upstart steals their audience, nearly every maker of consumer electronics in the world clings to a quaint song-and-dance about prototypes.

“Here is your possible future,” they bark, flourishing the latest conceptual product from the lab. “Now watch us make it disappear!”

Apple’s chief magician knows better, pulling solid objects out of the aether; products you can actually buy.

If this sounds like a minor complaint about most of the industry’s lack of imagination in marketing, you’re misunderstanding the whole act. The fact that Apple does not reveal prototypes but shipping products is the fundamental difference between their entire business strategy and that of the rest of the industry. It evokes a feeling of trust between Apple and consumers—that when Apple actually reveals a product, it’s something that they’re confident enough to support for years to come.

For the better part of the last century—starting arbitrarily with the 1934 Chicago World’s Fair and its stark, Randian slogan: “Science Finds, Industry Applies, Man Conforms”—the producers of consumer goods have stuck to a basic formula: Show off a prototype; gauge public response; then release a commercial product that is less ambitious, if released at all.

It worked in part because it told a compelling story. “Here is what the future looks like; and here’s an intermediate step towards that future that you can buy today.” Electronics’ sister industries followed the same tack. Car shows were populated with prismatic concept cars hewn with non-Euclidean angles rotating on raised daises. Videogame tech demos showed graphics too impossible to believe, but entrancing enough to betray our better judgment.

But in Jobs’ encore performance, Apple has changed the routine.

Outwardly Apple’s showmanship is competent, workmanlike. Jobs-as-performer wears an understated uniform that does not distract from the act. His humor, when it exists, is subtle. The closest an Apple keynote gets to pomp are pie charts that look like wooden logs.

Yet when Jobs reveals the company’s next product, there’s a critical difference: It exists. When possible, it is available for retail purchase the same day. There are few maybes or eventuallys tempering the presentation: “Here is the tiny miracle we’ve created. We want to sell it to you today.”

As a counter-example, let me pick on Lenovo for a moment: At CES this year, they showed off the Ideapad U1 prototype, a netbook with a screen that could be decoupled from the keyboard to operate as a multitouch tablet. Clever idea, seemingly well considered and brain-bendingly not available for purchase today.

Do you see the story that Lenovo is spoiling for themselves? First, they’ve deprecated the imagined utility of every other laptop they sell without the flashy removable tablet screen. Yet they’ve also whispered a nervous apology to potential customers: “We could make something this cool, but we’re not so confident in our plans to fully commit to them. Maybe you could tell us if you think you’d like this trick?”

Lenovo might make the U1. They might sell a few units. But simply by revealing it before it was a living, breathing SKU on retail shelves, they’ve relegated it to a quirky sideshow.

See also: The Chevy Volt, announced so long ago that GM has gone through a bankruptcy and shotgun CEO transition without actually being available for sale. Bet those will be flying off the lots.

Some of Apple’s peers understand the need to manage expectations. Have you ever seen RIM show off a BlackBerry prototype? What about Nintendo? They don’t pull a Microsoft-like move of showing very early-stage products to reporters and potential customers. They simply pull out a Wii or a DS and say, “This is it. Give it a try.”

Everybody loves a prototype. Engineers get a chance to strut their stuff. If you’ve got a 40-inch OLED TV in a lab somewhere, bring it to your trade show. Executives take pride in their company’s technical prowess. Marketers get an excuse to throw an even fancier party. And customers and press get idyll fodder for a daydream.

None of those things equal units sold. None of those things turn a customer into an ardent fan.

That an industry exists around rumors and leaks for unreleased products may be useful to Apple, but it is a side-effect of their product strategy, not the basis of their marketing. Consider that when Apple finally does release a product, the marketing tends to showcase the device itself in clear, comprehensible ways. Apple isn’t shy to make claims about the grandiose, epiphanal nature of its products because—whether they pull it off or not—they have built a culture in which every product they make is designed to be world class.

Instead of prototypes, Apple makes patents. Although I’m certain Apple would keep these patents behind the curtain if they legally could, their existence proves something amazingly pedestrian: Behind the scenes, Apple is essentially the same sort of company as every other electronics star in the world.

They’re developing prototypes. They’re trying new tricks, seeing what works. They know experimentation is the lifeblood of innovation.

But like the consummate showmen they are, they temper the wooly process of building the future with something missing from nearly every other technology company: restraint. Apple may come off at times as a bit soulless, but at least they’ve got class. And when that class allows them to sell more products that make happier customers, I’ll take class over flash every time.

That the Consumer Electronics Show is held in Vegas is no accident. It’s a derelict spectacle meant to cater to mid-level buyers, gilt with the threadbare trappings of Innovation and Progress, but sending most of its audience home with nothing but a hangover and a t-shirt.

When Apple pulls a tablet out of its hat next week, it’s likely that we won’t be able to purchase it for a couple of months, but rest assured that’s only because of regulatory pitfalls. And besides, there will be no doubt that when Jobs shows us his vision of the future, Apple will be doing everything they can do to get them into our hands.

That’s the trick of it. Consumer audiences have grown wary of nearly a century of predictable sleight-of-hand. We’ve seen too many companies promise us the future, then fail to deliver it.

I believe that there are dozens of companies out there with the talent to pull the future toward us along some retail tesseract. But until they conquer their stage fright, leave aside the vaudevillian antics that savvy, jaded audiences no longer find compelling, and embrace a more honest and practical sort of conjuration, Apple will continue to be the defining technology performance of our age.


The 30 Essential Android Apps

Posted by on Friday, 11 December, 2009

In a year, Android’s gone from shaky upstart to mobile juggernaut. And nowhere is that more apparent than the apps—the Marketplace is positively bursting, with over 14,000 apps. Here are the ones you need, the essentials.

If you want them all on one page, click here.

If we’ve missed anything or you’ve got a superior alternative, let us know in the comments, since you vastly outnumber us. By ‘us’ I mean me.


Celebrating 5 years of World of Warcraft

Posted by on Monday, 23 November, 2009

wowboxart

World of Warcraft turns 5-years-old today. Back on November 23, 2004, a year before the current generation of video game systems even began (with the launch of the Xbox 360), Blizzard released the massively multi-player online game at a time when massively multi-player online games were still largely the haunt of hardcore gamers, people with fast Internet connections who were willing to pay $15 per month for access to a game that they already bought. Who can forget the message board threads: Why do I have to pay for a game that I already paid for at the store? How do you beat the game? What happens if and when I stop playing?

You won’t stop playing. Five years in, Blizzard has 11.5 million (as of December, 2008) subscribers all over the world. (Note: Not every region of the world has a pay-per-month regime. You pay by the hour in China, for example.) In these five years, the game has gone from plucky upstart, going up against other, well-established MMOGs, to the undisputed number one such game. Now, that may not necessarily be a good thing, but it’s hard to see someone knocking World of Warcraft off its perch. Well, someone other than World of Warcraft II.

I’m a veteran of vanilla WoW, but only just. I bought the game in September, 2006; The Burning Crusade came out a few months later. I bought the game because I was roped into some consulting session for a rather big company. “Hey, you’re young. Play WoW and Second Life and tell us how we can better reach young people through them.”

I don’t know if the company got what it wanted (surely it didn’t!), but it certainly set me on my current path of, oh, you know, playing the game for at least three to four hours per night on most nights of the week.

It’s pretty funny. When the game launched in 2004, I was a freshman in college, and one of my two roommates was all about the game. We’re talking stay-up-until-4am-every-night-of-the-week-to-play-it. I had no idea what the game was about, but I distinctly remember the day he walked into the dorm room with a box from Amazon: “Gentlemen, it’s here.” (Actually, knowing the kid, it was probably more along the lines of, “Yes, it’s here! Fucking A~!” Memory fades, I’m afraid.) I’m like, so what? Can’t you see we’re playing Halo 2? (Halo 2 was very big that year. I was a good sniper. It was the last time I played a multi-player game with any conviction.) I’d say we teased my roommate about his “addiction,” but I had no idea what the game was about. I had never played any of the other Warcraft games, nor Diablo. Again, I was not, and still am not, a PC gamer, so the entire Blizzard catalogue played no role in my life.

The point is, the game’s launch came and went, but my only experience with it was waking up at 3:00AM because my roommate yelled, “Yes! I can buy a mount now!”

Then September of 2006 rolls around, and I’m forced to buy the game for that aforementioned consulting session. I still had no interest in the game, and was only creating an account as part of my job. (Well, “job” only in the loosest sense of the word, getting paid to try to help a huge company better tap into the “young people” market.) So walk back to my room from the local Best Buy (I wasn’t boycotting it back then. You can listen to my ordeal as told on the podcast here.), and install it on my iMac. I create an account, and create my first character. It was an Undead Warrior named Rocktober—Undead because I thought they looked (and still look) the best, and Warrior because, well, Warrior is the noob class, right? “Warrior? I bet you get a sword and stuff. Count me in.”

I still have that character to this day.

I then set aside Rocktober, and created a Night Elf Warrior on a different server so I could play with a friend of mine. (I had casually mentioned that I was playing WoW now, and he flipped out. “Oh, dude, join my server and I’ll hook you up.”) I named the Nelf Warrior Zardoz, in honor of that godawful Sean Connery moviethat I had just seen in a movie class I was forced to take. (We all needed an “art” class, so to speak, and watching and critiquing movies was considered “art.” Fair enough.) I was able to get Zardoz all the way up to level 58—it was harder to level in those days—before growing bored of the game. The Burning Crusade was installed somewhere around this time.

A year went by without me really playing the game. Note that I was still paying for the game, just not playing it. I don’t know, I guess I never bothered to cancel my subscription. Maybe it was too much of a hassle, or maybe I didn’t notice such a small amount of money leaving my bank account every month. The point is, I’ve been paying my $15 per month non-stop since September, 2006.

I’m probably never going to stop paying, either.

So here’s to another five years (well, three years in my case) of unpredictable PUGs, guilds joined but not really participated in, Auctioneer-assisted money-making, and lost sleep. So much lost sleep.



Review: HTC Hero

Posted by on Monday, 20 July, 2009

There is a fairly standard montage in the canon of bad 80s movies. It involves the protagonist(s) working hard to build/do/invent something to beat the stuck up and dismissive antagonists. See, for example, Summer Rental, a John Candy vehicle in which Candy and crew convert a seafood restaurant that was originally a boat back into a boat in order to win a big, rich boat race against snobs. I don’t quite recall why they needed to win the race, but that’s immaterial. In the end [SPOILER ALERT] they thumb their noses, triumphantly, at the crews of the other, more richly appointed boat. It’s the tale of the underdog – an important tale to be told in that dark decade – and it is applicable here.

This brings us to the HTC Hero, HTC’s first Android phone using their new Sense UI.

In one sense the Hero is “just another Android phone”; in another sense, it’s an entirely new direction for HTC and the platform.

The Hero is a great phone. It is on par – and ultimately better – than the Palm Pre and, some would say, the iPhone on many points. It also turns those lumbering Windows Mobile and Symbian into something that you will fondly remember from your youth, a set of dinosaur technologies now extinct.

Furthermore, we can easily extend the metaphor above to say that the Hero is John Candy lacquering the deck while Apple and Palm are the rich, stuck-up yacht club members laughing at the upstart. I’m here to tell you that these yacht club members should ignore this upstart at their peril.